How our solutions work

Organized complexity

WinpacsTM utilizes a workflow control to guide operators through each step with detailed instructions provided automatically.

Regular and exception cycles

Our solution consists of standard processes performed in regular cycles and exception processes performed only when situationally required. Both are described below.

  • Cycle processes

    Using our WinpacsTM software, in each cycle you complete up to nine steps. Sometimes it is fewer because certain steps are optional and will be run only in certain cycles. An example would be invoicing: you may prefer to invoice only once a month so you will skip this step in the other cycles. We have included time estimates assuming a jurisdiction of about 100,000 and the cycle being run daily. Work times will increase somewhat if cycles are performed less frequently but not significantly so.

    • Time triggers. Performs date sensitive tasks such as permit renewals and supension reinstatements. Takes about 3 minutes.
    • Import. Imports new false alarms from your CAD or RMS system. They are stored in a temporary location where you can review them and correct any exceptions found before you post them permanently into the system. Takes about 5 minutes.
    • Data validation. Checks for and repairs any data exceptions such as accounts missing proper postal codes, invalid premise types, etc. This step ensures that any known data issue in the past is no longer present. Takes about 3 minutes.
    • Notices. Send notices to alarm violators and other predefined documents. Takes about 5 minutes.
    • Payments. Enter payments (including those for new permits which can be done simultaneously with application entry). Time varies with volume but usually about 5-10 minutes.
    • Invoices. Generate invoices for new permits, violations and late fees. Takes about 5 minutes.
    • Actions. Perform account specific actions. For instance, if your jurisdiction hand delivers suspension notices, you will enter the date and time of such deliveries in this step as they become known. Entry may be by hand of by using other electronic means such as scanners depending on your requirements. Takes about 3 minutes.
    • Upload. Upload latest data information to CAD and/or accounting system. Information may include locations which have been suspended, new locations, new billing charges, new payments received and other situation specific requirements. Takes about 5 minutes.
    • Collections. Identifies, exports and flags accounts being sent to collections for non-payment. Takes about 5 minutes.

  • Exception processes

    These processes are utilized only when situations arise that require them.

    • Assign postal codes to all accounts (US only).
    • Assess a fee manually.
    • Change the outcome of an alarm (eg from false to valid).
    • Issue a credit.
    • Mail merge a group of accounts to an external interface.
    • Merge two alarm companies.
    • Merge two premises.
    • Move an incident from one premise to another.
    • Print labels.
    • Print reports.
    • Recompute all premise statuses.