Alarms are captured and tracked to determine the alarm holder's current count and status. New alarms are matched against the base of permit holders and assigned to an existing permit and processed when a match is found. When a match is not found, a new location and permit are created and automatic actions are triggered to process both the new permit and the new alarm in accordance to the ordinance.

Alarm capture

Alarms can be manually entered or they can be imported via a data file or an interface directly programmed to access the agency's CAD or RMS database. This service is usually done in consultation with the CAD/RMS database administrator or the client's CAD/RMS vendor.

Review new alarms

New alarms are initially set as pending. Exceptions such as being unmatched against any existing permit holders or having an unrecongized alarm company cannot be posted until these are corrected. Corrections are done through intuitive, efficient interfaces that allow for quick creation of new permits, call back numbers or alarm companies.


Pending alarms that are exception free are posted to active status and become subject to ordinance enforcement actions. Notices, fines, suspension actions, etc. are followed in a seperate operation in accordance with configurable scheduling (eg. invoicing may be done once a month while notices are done once a week).